Frequently Asked Questions

BetterFriendAI is an AI-powered conversational companion designed to provide emotional support, engaging conversation, and wellness tools. It's built to feel like a thoughtful, non-judgmental friend — one that's always available, never tired, and genuinely interested in your wellbeing. It is not a therapy service or a medical device.

Absolutely not, and we want to be completely clear about this. BetterFriendAI is a wellness companion, not a licensed mental health provider. It cannot diagnose, treat, or provide clinical mental health care. For serious mental health conditions, medication management, trauma processing, or any psychiatric care, please see a qualified professional. Our AI is designed to complement human relationships and professional care — not to replace them. We actively encourage users to seek therapy when it's appropriate.

Always. BetterFriendAI will always identify itself as an AI when asked or when relevant. We have a strict no-deception policy. The AI will never claim to be human, never pretend to have human experiences it doesn't have, and never intentionally blur the line between artificial and human intelligence. Transparency is a core value we never compromise on.

BetterFriendAI has intelligent crisis detection built in. If you express thoughts of self-harm, suicide, or indicate an emergency, the AI will immediately and compassionately direct you to appropriate emergency resources: the 988 Suicide & Crisis Lifeline (US), international crisis hotlines, or local emergency services. The AI will not try to handle crisis situations itself — human professional support is always the right response in a genuine emergency.

Your conversations are encrypted end-to-end using AES-256 encryption. We do not read your conversations, sell your data to advertisers, or share it with third parties for marketing purposes. A very limited team may access anonymized, aggregated usage data for product improvement, but individual conversation content is never reviewed by staff without explicit user consent and a formal legal process.

Yes. You can delete your account and all associated data at any time from your account settings. When you delete your account, all conversation history, journal entries, mood data, and personal information are permanently deleted from our servers within 30 days. We cannot recover this data after deletion, which is by design — your right to erasure is absolute.

Only with your explicit opt-in consent. By default, your conversations are never used to train our AI models. In your account settings, you can choose to opt in to contributing anonymized conversation snippets to improve our model — this is entirely voluntary and can be revoked at any time.

Genuinely free, no catch. The free plan includes 20 conversations per day, basic mood check-ins, and core journaling features — forever. No trial period, no credit card required, no unexpected charges. We believe everyone deserves access to emotional support regardless of their financial situation.

Yes, cancel anytime in one click from your account settings. No cancellation fees, no lengthy processes, no retention tactics. If you cancel mid-billing cycle, you keep access to premium features until the end of the period you've paid for.

Yes. We offer a 30-day money-back guarantee on your first month of any premium plan. If you don't feel the product meaningfully benefits you within 30 days of your first paid month, contact our support team and we'll process a full refund.

The free plan supports English. The Plus plan supports 10 major languages including Spanish, French, German, Portuguese, Japanese, Korean, Chinese (Simplified), Arabic, and Hindi. The Pro plan supports 50+ languages. We prioritize cultural sensitivity, not just translation — our responses are adapted for cultural context, not just linguistically converted.

On Plus and Pro plans, yes. Our long-term memory system stores important context from your conversations — life events, preferences, ongoing goals, and meaningful moments you've shared. Free plan users get 7 days of conversation history. Plus and Pro users have unlimited history with structured memory that the AI actively uses to create continuity across conversations.

BetterFriendAI is fully responsive and works on any mobile browser. Dedicated iOS and Android apps are in development and expected to launch in 2025. Pro users will get early beta access to the mobile apps.

Voice conversation mode is available on the Pro plan. You can speak with your AI companion and receive spoken responses — ideal for hands-free use, accessibility needs, or simply preferring voice over text. Voice conversations are also private and encrypted.